NCVO and Community Metrics

Company

NCVO (The National Council for Voluntary Organisations) believes passionately in the voluntary and community sector.

Founded in 1919, they are the largest umbrella body for the voluntary and community sector in England with sister councils in Scotland, Wales and Northern Ireland.

Challenge

Like many not-for-profit organisations, some of NCVO’s KPIs simply couldn’t be measured using traditional analytics tools, like Google Analytics or Webtrends. Our Community Metrics module for Drupal was designed specifically to record and report on the subtle changes in activity that made the difference between NCVO’s community thriving and withering.

Solution

Our Community Metrics module came pre-configured with a range of measurements that we’ve found are beneficial in most communities, and NCVO built and customised their own measures, choosing content types, user roles, group membership filters, recording intervals and many other parameters. Integration with Google’s Chart API gave NCVO a crisp and attractive graphical representation of their results, with the ability to download Microsoft Excel data for analysis.