Community Healthcheck

What’s a healthcheck?

It’s a qualitative and quantitative review of your website, conducted by our experienced consultancy team.

First our consultants will carry out an overall quality review covering design, editorial, usability, navigation & structure, interactivity and social media adoption. You’ll be presented with an overall summary of the site, highlighting what is working well and which areas could be improved, as well as an action plan for delivering those improvements.

Next, we’ll assess the dynamics of your community by plotting core statistics on a graph and comparing them to benchmarks we’ve developed through working with our clients and our own online communities.

Finally we’ll present the results to you, deliver you a clear report outlining key areas for you to focus on, and discuss how you can deliver improvements to you site.

Why do I need one?

When you’re working with your website every day, it can be difficult to see improvements that could be made. Having regular reviews can guide you to a more usable and profitable site, enable you to focus on the things that matter and, most significantly, keep your web presence ahead of the competition.

The healthcheck will enable you to benchmark your site and measure its progress, to get an understanding of the strengths and weaknesses of your community and enable you to improve your offerings and deliver more benefits to your users.

How often do I need one?

We recommend that a healthcheck is carried out quarterly. New social media tools, like Twitter and Facebook, develop at an astonishing pace, and it’s more important than ever to regularly review your site to ensure that you are taking full advantage of new techniques and tools.