policy
It’s time to expand your social media policy
29th January 2010 by Elena GoodrumA few weeks ago we asked if you have a social media policy, and gave you some ideas for how to create a simple plan which will enable your internal team to help support the audience-facing representatives of your company or organisation.
Do you have a social media policy?
5th January 2010 by Elena GoodrumWhat happens when someone asks you a tricky question in your community, website, Facebook page, Twitter page or blog? Do you answer them? How long does it take you to answer? If you don't know the answer, do you know the appropriate person to contact in your organisation? Does that person understand the importance of timeliness in a web environment?