Elena Goodrum

Community Champions are those members who are the most active and whom you have officially appointed to be volunteer leaders within your community. You may call them Advocates, Volunteers, Leaders, Mentors or a number of other names. SiftGroups calls them Champions.

A few weeks ago we asked if you have a social media policy, and gave you some ideas for how to create a simple plan which will enable your internal team to help support the audience-facing representatives of your company or organisation.

What happens when someone asks you a tricky question in your community, website, Facebook page, Twitter page or blog?  Do you answer them? How long does it take you to answer? If you don't know the answer, do you know the appropriate person to contact in your organisation? Does that person understand the importance of timeliness in a web environment?

This is a 4-part guide to using Facebook and Twitter for those already running their own online communities on their own sites.

In Part 1 of this guide to using Facebook and Twitter I explained that you should get into the social media scene and have a look around to find out where you need to be, and how information you share can shape your audience's perception of you.  

This is a 4-part guide to using Facebook and Twitter for those already running their own online communities on their own sites.

In Part 1 of this guide to using Facebook and Twitter I explained that you should get into the social media scene and have a look around to find out where you need to be, and how information you share can shape your audience's perception of you.  

This is a 4-part guide to using Facebook and Twitter for those already running their own online communities on their own sites.

In Part 1 of this guide to using Facebook and Twitter I explained that you should get into the social media scene and have a look around to find out where you need to be, and how information you share can shape your audience's perception of you.  

This is a 4-part guide to using Facebook and Twitter for those already running their own online communities on their own sites.

Recently one of the Community Champions in a community I manage came forward to suggest that we link to a controversial video circulating on the internet. She approached the community team in private, in the separate Community Champions area of the discussions, as she was not yet certain that it was appropriate to place the video into the public-facing area.

A couple of Saturdays ago, a Facebook contact for one of our communities picked up the phone and dialled me – the Community Manager. He had the wrong number, but the number was for one of my colleagues who delivered the message that this person was very insistent about speaking to me, called back a few times, and seemed to be saying some strange things.