Tuesday 5th January 2010 by Elena Goodrum
What happens when someone asks you a tricky question in your community, website, Facebook page, Twitter page or blog? Do you answer them? How long does it take you to answer? If you don't know the answer, do you know the appropriate person to contact in your organisation? Does that person understand the importance of timeliness in a web environment?
Thursday 7th January 2010 by Peter Furtado
We talk a lot about community and community management, blogging and content-sharing, but while the sexy stuff is important, don’t forget the old-fashioned arts of editing and publishing when you’re planning and developing the inhouse parts of your website.
Friday 29th January 2010 by Elena Goodrum
A few weeks ago we asked if you have a social media policy, and gave you some ideas for how to create a simple plan which will enable your internal team to help support the audience-facing representatives of your company or organisation.